Understanding alerts

Alerts is the live list of everything demanding attention, sorted most-critical first. The sidebar badge counts what is open.

What raises an alert#

• Expiring or expired pads, batteries, and consumables.
• Due, overdue, or failed inspections.
• Expiring certifications and documents.
• FDA recall notices matched to your equipment.
• Connected-device problems from AED Sentinel monitoring.

Acknowledge vs. resolve — the important distinction#

• Condition-based alerts (expirations, inspections) can be acknowledged — "seen, on it" — but not manually resolved. They resolve themselves the moment the underlying condition is fixed: install fresh pads and the expiry alert closes on its own. Fix the cause, not the symptom.
• Event alerts (recalls, device events) offer manual resolve or dismiss once you have handled them.

Every alert links directly to the record that raised it, and each one carries a severity so the list triages itself.

Note: How alerts reach your inbox is personal per user — see Alert emails: immediate, daily or weekly digest, or off.